DOM Cloud Terms of Service

  • Last updated: September 25, 2020 *

Please read the following notices before using this website. Use of the service and its features means that you have accepted the applicable terms and conditions. Violating or ignoring any of the following terms and conditions will result in sanctions until account closure with or without notification.


You agree to bear and not endanger DOM Cloud from various claims resulting from the use of our services. DOM Cloud is not responsible for files, data, content from websites of DOM Cloud service users. All services provided by DOM Cloud can only be used for lawful purposes (not against the law). Use of our services to violate copyright or trademark is prohibited. This also includes distributing unauthorized copies of copyrighted music, books, photographs or other works. Offering or selling counterfeit products or merchandise from trademark holders will have the effect of cancellation of your account. Any accounts found to be in breach of someone else’s copyright will be suspended immediately. And all accounts found to be repeatedly infringing copyright regardless of the warning will be removed from our service.

Users are ** PROHIBITED ** from loading and publishing content that contains:

  1. Copyright material without the permission of the owner
  2. Pornography, humiliation and general immorality
  3. Matters that can cause disputes, anxiety and terror
  4. Material that can be used for things that disturb all parties
  5. Ponzy, pyramid schemes and other forms of deception
  6. Phishing, auto likes, auto bots and the like
  7. Other materials that are not in accordance with the laws and regulations of the Republic of Indonesia or certain other areas.

We reserve the right to refuse to provide our services to anyone. All content included in the above description may be removed from our servers with or without notice.

Service Use

Users are ** PROHIBITED ** using our services to:

  1. Sending excessive bulk email or even spam and phishing
  2. Install the IRC bot, PsyBNC, and other IRC related processes
  3. Install a web proxy script, mail proxy, and other types of proxies
  4. Perform DDOS, port scanning, sniffing, system exploits, and other hacking actions
  5. Torrent websites, rapidlech or other peer to peer applications
  6. File sharing or for storing copyrighted data
  7. Storing backup files from other services or making redundant backups
  8. Performing data computation that is draining significant resources
  9. Bitcoin, mining or any other form of process involving cryptocurrency
  10. Uploading or processing video content or similar heavy content for streaming purposes

If we find a website that violates these terms of service, we reserve the right to remove and block hosting either or without notification.

Resource Usage

DOM Cloud provides hosting services with price, quota, bandwidth capacity and other hosting features according to the respective packages and services listed on [price page] (/ price). It is necessary to pay attention to avoid matters related to the use of Disk space and bandwidth that are listed in the above points so that your quota does not run out quickly. If you really need more bandwidth and disk space usage, please review your website system by installing a CDN or using a third party file storage service.

In addition to imposing limits on what is stated in pricing, DOM implements FUP (Fair Usage Policy) on several aspects that our hosting cannot automatically limit, such as inodes, CPU and memory usage. We tolerate high CPU usage that only runs for a few minutes a day, but not for long executions. Same for high memory usage, if you use non-PHP programs such as Python, Ruby, Node.JS, we will communicate with you to upgrade the package so that we can also upgrade the system capacity and prevent overselling.

Payment and Account Activity

You agree to provide correct payment information when ordering our products or services. Your order will be processed as soon as payment confirmation is made.

Any hosting that is suspended due to abuse or has not made a payment or an extension for more than 14 days will be permanently deleted. DOM Cloud does not provide permanently deleted hosting backups. Please understand that this has no effect on hosting running out of disk space or bandwidth.

Refund Terms

DOM Cloud provides an opportunity to make a refund (refund) if you have just purchased a Pro package and above that is less than 30 days old from the first purchase. The refund is a refund of 90% of the hosting price, excluding the purchase of a domain and additional data bandwidth. Please note that Refunds are not valid for package extensions or upgrades.

We only serve the refund process to a Himbara account (BNI, BRI, Mandiri or BTN) for Bank Indonesia or via TransferWire for banks in other countries. After we send the money, your hosting is automatically deleted without any notification and other backups. You can submit a Refund via WhatsApp contact or email us.

General requirements

You and everyone who has access to your account must evaluate and assume the risks associated with the accuracy, completeness or usability of your website content. No tolerance for spamming activity. We do not tolerate sending unsolicited e-mail, bulk e-mail and spam. All spamming user accounts will be suspended with or without notification.

DOM Cloud has the right to display the client’s logo, profile, website address on the DOM website. Client can contact DOM Cloud customer service if objected or disagreed.

By registering on DOM Cloud, your email will automatically be added to our mailing list. We reserve the right to send emails with promotional content or other important information. You can unsubscribe from our promotional emails by clicking the unsubscribe link at the end of our email.

Data Backup and Loss

You use this service at your own risk. We are not responsible for any lost or damaged files that may occur (including, for example, from a system crash, security breach, or hard disk and system failure). You agree to back up your files and data independently or on a scheduled basis through the Regular Backup feature.


You agree that you must defend, protect, save and not endanger DOM Cloud from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees that attack / oppose DOM Cloud, its agents, customers, officers and employees, who it may be due to services provided or performed or all products sold by customers, agents, employees or assigned assignments. You agree to defend, indemnify and not harm DOM Cloud against any obligations arising from; (1) Any injury to people or property caused by products sold or distributed in connection with DOM Cloud; (2) All or any materials provided by customers that violate or are suspected of violating the rights of third parties; (3) copyright infringement and (4) all defective products sold to customers from DOM Cloud servers.


DOM Cloud is not responsible for any damage that may occur to your business. DOM Cloud does not provide any warranty, either express or implied on the services we provide. This includes data loss caused by delays, non-delivery, incorrect delivery and any and all service interruptions caused by DOM Cloud and its employees.

DOM Cloud does not serve taking domain and hosting access rights or ownership with Developers. If you have a problem with a developer (developer is blurred / unreachable), you must contact the developer to solve it personally.

As a web hosting company, DOM Cloud contracts only with clients who prepay or those who register for our services. Therefore, requests for email changes, order access, and order transfer can only be processed if the request is sent via a registered email account in which the order is contained.

Openness in Law Enforcement

DOM Cloud may disclose user information to law enforcement agencies or other regulatory authorities as required by applicable laws and regulations without further consent or notification to the user. We cooperate with law enforcement where necessary and to the extent required by law.

Changes to the Terms of Use of the Service

DOM Cloud reserves the right to change its policies at any time without notice.

DOM Cloud and users agree to resolve disputes by deliberation to reach consensus. If the dispute cannot be resolved by deliberation, it will be resolved in accordance with the applicable legal provisions in Indonesia.

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