DOM Cloud Terms of Service

Last updated: July 24, 2021

Please read the following notices before using this website. Use of the service and its features means that you have accepted the applicable terms and conditions. Violating or ignoring any of the following terms and conditions will result in sanctions includes account closure with or without notification.

Subject to these Terms of Service (this “Agreement”), DOM Cloud (“DOM Cloud Hosting”, “DOM Cloud”, “we”, “us” and/or “our”) provides access to DOM Cloud’s cloud platform, including, without limitation, this website, certain API’s and domain registration services (collectively, the “Services”). By using or accessing the Services, you acknowledge that you have read, understand, and agree to be bound by this Agreement.

If you are entering into this Agreement on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the term “you” shall refer to such entity. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services.

Content

You agree to bear and not endanger DOM Cloud from various claims resulting from the use of our services. DOM Cloud is not responsible for software, files, data, code, content (collectively, the “Information”) from websites of DOM Cloud service users. All services provided by DOM Cloud can only be used for lawful purposes (not against the law). Use of our services to violate copyright or trademark is prohibited. This also includes, but not limited to, distributing unauthorized copies of copyrighted music, books, photographs, or other works. Offering or selling counterfeit products or merchandise from trademark holders will have the effect of the cancellation of your account. Any accounts found to be in breach of someone else’s copyright will be suspended immediately. And all accounts found to be repeatedly infringing copyright regardless of the warning will be removed from our service.

Users are PROHIBITED from loading and publishing information that contains:

  1. Copyright material without the permission of the owner
  2. Pornography, humiliation, and general immorality
  3. Matters that can cause disputes, anxiety, and terror
  4. Material that might be used for things that disturb any parties
  5. Ponzi, pyramid schemes, and other forms of deception
  6. Phishing, auto likes, auto bots, and the like
  7. Other materials that are not under the laws and regulations of the Republic of Indonesia or certain other areas.

We reserve the right to refuse to provide our services to anyone. All content included in the above description may be removed from our servers with or without notice.

Service Use

Users are PROHIBITED using our services to:

  1. Sending an excessive bulk email or even spam and phishing
  2. Install the IRC bot, PsyBNC, and other IRC related processes
  3. Install a web proxy script, mail proxy, and other types of proxies
  4. Perform DDOS, port scanning, sniffing, system exploits, and other hacking actions
  5. Torrent websites, rapidleech, or other peers to peer applications
  6. File sharing or for storing copyrighted data
  7. Storing backup files from other services or making redundant backups
  8. Performing data computation that is draining significant resources
  9. Bitcoin, mining, or any other form of a process involving cryptocurrency
  10. Uploading or processing video content or similar heavy content for streaming purposes

If we find a website that violates these terms of service, we reserve the right to remove and block hosting either or without notification.

Resource Usage

DOM Cloud provides hosting services with price, quota, data transfer capacity, and other hosting features according to the respective plans and services listed on price page. It is necessary to pay attention to avoid matters related to the use of Disk space and data transfer that are listed in the above points so that your quota does not run out quickly. If you need more data transfer and disk space usage, please review your website system by installing a CDN or using a third-party file storage service.

In addition to imposing limits on what is stated in pricing, DOM implements FUP (Fair Usage Policy) on several aspects that our hosting cannot automatically limit, such as inodes, CPU, and memory usage. We tolerate high CPU usage that only runs for a few minutes a day, but not for long executions. Same for high memory usage, if you use high intensive applications, we will communicate with you to upgrade the plan so that we can also upgrade the system capacity and prevent overselling.

Payment and Account Activity

You agree to provide correct payment information when ordering our products or services. Your order will be processed as soon as payment confirmation is made.

Any hosting that is suspended due to abuse or has not made a payment or an extension for more than 30 days will be permanently deleted. DOM Cloud does not provide backups permanently deleted hosting. Please understand that this does not affect hosting running out of disk space or data transfer.

Refund Terms

DOM Cloud provides an opportunity to make a refund if you have just purchased a paid plan that is less than 15 days old from the first purchase. The refund is a refund of 90% of the hosting price, excluding the purchase of a domain and additional data data transfer. Please note that Refunds are not valid for plan extensions or upgrades.

We only serve the refund process to a Himbara account (BNI, BRI, Mandiri, or BTN) for Indonesian Bank or via PayPal for customers outside of Indonesia. After we send the money, your hosting is automatically deleted without any notification and other backups. You can submit a refund via email support.

General requirements

You and everyone who has access to your account must evaluate and assume the risks associated with the accuracy, completeness, or usability of your website content.

No tolerance for spamming activity. We do not tolerate sending unsolicited e-mail, bulk e-mail, phishing websites, and spam. All spamming user accounts will be suspended with or without notification.

DOM Cloud has the right to display the client’s logo, profile, website address on the DOM Cloud website. The client can contact DOM Cloud customer service if objected or disagreed.

By registering on DOM Cloud, your email will automatically be added to our mailing list. We reserve the right to send emails with promotional content or other important information. You can unsubscribe from our promotional emails by clicking the unsubscribe link at the end of our email.

Data Backup and Loss

You use this service at your own risk. We are not responsible for any lost or damaged files that may occur (including, for example, from a system crash, security breach, or hard disk and system failure). You agree to back up your files and data independently or on a scheduled basis through the regular backup or external parties.

Indemnity

You agree that you must defend, protect, save and not endanger DOM Cloud from any demands, liabilities, losses, costs, and claims, including reasonable attorneys’ fees that attack/oppose DOM Cloud, its agents, customers, officers, and employees, who it may be due to services provided or performed or all products sold by customers, agents, employees or assigned assignments. You agree to defend, indemnify and not harm DOM Cloud against any obligations arising from; (1) Any injury to people or property caused by products sold or distributed in connection with DOM Cloud; (2) All or any materials provided by customers that violate or are suspected of violating the rights of third parties; (3) copyright infringement and (4) all defective products sold to customers from DOM Cloud servers.

Disclaimer

The information, service and support service is provided “as is” and DOM Cloud is not responsible for any damage that may occur to you or your business. DOM Cloud does not provide any warranty, either express or implied on the information, services and support service we or our users provide. This includes, but is not limited to, data loss caused by delays, non-delivery, incorrect delivery, and any service interruptions caused by DOM Cloud and its customers or employees.

DOM Cloud does not serve taking domain and host access rights or ownership with developers. If you have a problem with a developer (the developer is blurred/unreachable), you must contact the developer to solve it personally.

As a web hosting company, DOM Cloud contracts only with clients who prepay or those who register for our services. Therefore, requests for email changes, order access, and order transfer can only be processed if the request is sent via a registered email account in which the order is contained.

Openness in Law Enforcement

DOM Cloud may disclose user data and information to law enforcement agencies or other regulatory authorities as required by applicable laws and regulations without further consent or notification to the user. We cooperate with law enforcement where necessary and to the extent required by law.

Changes to the Terms of Use of the Service

DOM Cloud reserves the right to change its policies at any time without notice.

DOM Cloud and users agree to resolve disputes by deliberation and not in a class, consolidated, or representative action to reach a consensus. If the dispute cannot be resolved by deliberation, it will be resolved under the applicable legal provisions in Indonesia.

You can view the archive changes to this statement and terms of service here

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